What to do when a payment fails
Find the payment status before trying again. A rejected payment and a pending payment may require different actions.
Check the status first
- Open your Sendbit transaction history.
- Find the payment by its approximate time and amount.
- Check whether the payment is declined, pending or completed.
Common causes
Balance
Make sure your ruble balance covers the purchase.
Limits
Check current daily or monthly limits.
Country or merchant
Some cards and payment methods are not accepted everywhere.
Card setup
For phone payments, check Apple Pay/Google Pay and device settings.
If money was debited
Keep your receipt and contact support if the merchant did not confirm the purchase. Do not repeat the payment while its status is unclear.
What to tell support
Share the time, amount, merchant, status and transaction reference, if available. Never send your password, PIN, CVV or one-time codes.